Frequently Asked Questions
Recruitment
How do you recruit and vet your team members?
We have a rigorous recruitment process that includes screening resumes, conducting interviews, and testing skills. We only hire experienced and qualified professionals.
What are the qualifications and experience of your team members?
Our team members have a wide range of skills and experience in their respective fields. We can provide you with a detailed list of their qualifications upon request.
Do you offer specialized skills or expertise?
Yes, we offer a wide range of specialised skills and expertise that fall under accounting, bookkeeping, digital marketing, and virtual assistant services.
Can I meet with the team members who will be working on my project?
Yes. In fact, you will be working and communicating with them directly on a regular basis.
What is your process for onboarding new team members?
We have a comprehensive onboarding process that ensures new team members are up to speed and ready to start working on your project.
Is there a recruitment fee?
No, we don’t charge any recruitment fees. We cover all the costs associated with finding and vetting the perfect virtual staff member for your needs.
How long does the recruitment process take?
We typically find and vet qualified candidates within 1-2 weeks including sourcing, interviews, tests, endorsements, depending on the specific requirements of your role.
What if I need a different skilled staff member after the initial placement?
No problem! We offer FREE staff replacements of your service. This ensures you have the perfect team member for your needs, even if your requirements evolve over time.
Is hiring a freelancer the cheapest option?
While hiring a freelancer may seem like a cost-effective solution initially, there are significant differences between working with freelancers and our employed virtual staff at Online Officer.
Freelancers often:
- Work on multiple projects simultaneously, leading to divided attention and potential delays.
- Require independent collaboration without dedicated support, making monitoring and communication challenging.
- Lack a third-party agency for assistance in case of issues or concerns.
At Online Officer, we offer:
- Dedicated Virtual Staff: Your chosen staff member will focus solely on your project, ensuring optimal productivity and timely completion.
- Close Supervision: We meticulously monitor your staff’s work hours and performance, ensuring you only pay for the time they dedicate to your project.
- Comprehensive Support: Our team in the Philippines is readily available to address any concerns and provide ongoing support.
In essence, choosing Online Officer guarantees you value for your investment. You gain a dedicated, supervised, and supported virtual staff member, maximizing your project’s success and ensuring a worthwhile return on your investment.
Billing
We offer flexible payment terms to suit your needs, including monthly, quarterly, and annual billing.
Yes, we offer discounts for contracts of 12 months or longer.
We accept payments in AUD.
We send invoices electronically at the beginning of each billing period. You can pay online using a credit card or bank transfer.
We offer a refund for unconsumed credit in two (2) weeks.
No, you do not need to pay for holidays or overtime for your virtual staff. All hours rendered by your virtual staff are paid on a regular hourly rate.
You are not required to provide sick leave or vacation leave for your virtual staff. However, offering these benefits can be a great way to build a strong and long-term relationship with your team.
Support
We offer 24/7 support via email, phone, and live chat. We also have a comprehensive knowledge base and FAQ section.
You can contact us for support by email, phone, or live chat. Our contact information is available on our website.
We aim to respond to all support requests within 24 hours.
If you are not satisfied with the initial response to your support request, you can escalate it to our management team.
Don’t worry! Our dedicated team in the Philippines is here to support you. We actively monitor your staff member’s work and address any concerns you may have. We value your feedback and use it to continuously coach and improve their performance, ensuring they meet your expectations and contribute effectively to your project’s success.
While you have the flexibility to terminate the service at any time within the first six (6) months, a two-week notice period is required. This allows us to smoothly transition your project and ensure a seamless handover if needed.
It’s highly unlikely! We require all our staff members to have dedicated, quiet workspaces and reliable internet connections with backup options. This ensures minimal disruptions and a smooth workflow for your project.
Other
Yes, of course! While our primary target market is Australia, we are open to working with businesses located in other countries.
