Frequently Asked Questions


No. All hours rendered by your virtual staff are paid on a regular hourly rate.

You are not required to give Sick/Vacation Leave credits to your virtual staff. However, it will be much appreciated if you do so—especially if you plan on building a long-term relationship with them.

No. All hours rendered by your virtual staff are paid on a regular hourly rate.

Yes. We will refund your unconsumed credit in two (2) weeks.


Yes, we cover all the recruitment costs. You don’t have to pay anything for this process.

All our virtual staff are good in English and they have their own office space at home. We also source candidates based on your manpower needs. Most of our VAs have one-year job experience, but we can present other candidates to fit your desired job qualification/requirement.

It usually takes 3-5 days, depending on the job requirement.

No worries. We offer FREE staff replacement within six (6) months.

There’s a difference between hiring freelancers and working with an actual employed staff at Online Officer.

Freelancers often work on multiple projects all at once and you collaborate with them on your own without any kind of support. You’re not able to monitor them properly and you don’t have a third-party agency you can talk to if you encounter problems/issues.

That’s why it’s better and more practical to hire someone at Online Officer. Here, we closely oversee your chosen virtual staff to make sure you only pay what they have worked for. We make sure they are only working for your project in the hours they are supposed to work for you—reviewing and validating logged hours prior to payroll.

In short, you get the value of your money if you choose to work with us.


Our team in the Philippines will help you monitor and address any concern you might have with your staff. We will gladly appreciate your regular feedback and we will continue coaching your staff to improve their performance.

You may terminate anytime within six (6) months. However, a two (2) weeks’ notice will be required afterwards.

Most probably not since we require each staff to have a quiet office space and a fast internet connection with back-up.

Ready to build your own external team with Online Officer ?

Let’s chat and grow your business together! Contact us now or book a FREE consultation to get personalized solutions for your outsourcing/offshoring needs.

Talent Price Guide

See how much you can save by outsourcing at Online Officer!

General Virtual 

starting from $6

Bookkeeper / Accountants

starting from $7

Digital Marketing Experts

starting from $7

Web Developers / Programmers

starting from $8

*Prices may vary depending on the candidate’s work experience matched with your exact job description.